ae67 Privacy
Policy
At ae67, protecting your personal information is as important to us as delivering a world-class betting experience. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your own information. Please read it carefully before using our platform.
Our Commitments
How ae67 Protects Your Data
Six core principles guide every data-handling decision we make at ae67.
256-Bit SSL Encryption
Every data exchange between your device and ae67 servers is protected by industry-standard 256-bit TLS encryption. Your login credentials, payment details, and personal information travel through an encrypted channel that prevents interception by any third party.
Minimal Data Collection
ae67 collects only the data that is strictly necessary for account management, KYC verification, payment processing, and service improvement. We do not collect or store sensitive data beyond what our legitimate operational purposes require.
No Data Selling
ae67 does not sell, rent, or trade your personal data to any third-party marketers, advertisers, or data brokers. Your information is used solely to operate and improve the ae67 platform and to comply with our legal obligations.
Your Rights, Honoured
You have the right to access, correct, and request deletion of your personal data held by ae67. Submit a request to [email protected] and we will respond within a reasonable timeframe, typically within 30 days of receiving your request.
AML Compliance
As part of our anti-money laundering obligations, ae67 retains certain transaction and identity records for the period required by applicable law. This is a legal duty we take seriously and is handled with the strictest confidentiality.
Opt-Out of Marketing
If you no longer wish to receive promotional communications from ae67, you may opt out at any time by contacting our support team or by using the unsubscribe link included in every marketing message we send. Opting out of marketing will not affect service-related communications.
1 Introduction
This Privacy Policy ("Policy") describes how ae67 ("ae67", "we", "us", "our") collects, uses, stores, and protects personal information submitted by users ("Player", "User", "you") when accessing or using the ae67 online betting and casino platform, including all services available at ae67.io and any associated mobile or browser-based interfaces.
ae67 is committed to handling your personal data with transparency, integrity, and respect for your privacy rights. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about using the ae67 platform.
By registering an account on ae67, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy must be read alongside ae67's Terms & Conditions, which is incorporated by reference.
Scope: This Policy applies to all personal data processed by ae67 in connection with the ae67 platform. It does not apply to third-party websites, game providers, or payment processors that may be accessed through or in connection with the ae67 platform, each of which operates under its own independent privacy policy.
2 Data We Collect
ae67 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data we collect and provides examples of the specific data points within each category.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID or passport number, nationality | Mandatory |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Mandatory |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, Visa/Mastercard last four digits, transaction history, deposit and withdrawal records | Mandatory |
| KYC / Verification Data | Scanned ID documents, address proof documents, selfie images submitted for identity verification | Mandatory |
| Account Data | Username, encrypted password hash, account balance, bonus status, betting history, casino game history | Mandatory |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps, login logs | Automatic |
| Usage Data | Pages visited, features used, time spent on platform, click patterns, search queries within the platform | Automatic |
| Communication Data | Support chat transcripts, email correspondence with ae67, complaint records, feedback submissions | When applicable |
| Marketing Preferences | Communication opt-in or opt-out status, preferred contact channel, promotional eligibility flags | Optional |
ae67 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly necessary for identity verification purposes.
3 How We Collect Data
3.1 Data You Provide Directly
The majority of personal data ae67 holds about you is information you have voluntarily provided. This includes data submitted when completing the registration form, uploading KYC documents, making deposits or withdrawals, contacting support, responding to surveys, or opting into promotional communications.
3.2 Data Collected Automatically
When you access ae67.io, our servers automatically record technical information about your session. This includes your IP address, browser fingerprint, device identifiers, page access timestamps, and navigation patterns. This data is collected using server logs, session tokens, and first-party analytics tools. ae67 uses this information to detect fraud, maintain platform security, and improve service performance.
3.3 Data from Third Parties
In limited circumstances, ae67 may receive personal data about you from trusted third-party sources. These include:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who provide transaction confirmation and mobile number verification data
- Identity verification services used to cross-check KYC document authenticity
- Fraud prevention and AML screening services that may flag accounts against watchlists or sanctions databases
- Analytics and device fingerprinting providers used for multi-account detection and responsible gaming enforcement
All third-party data sources used by ae67 are contractually bound to appropriate data protection standards consistent with this Policy.
3.4 Cookies and Tracking Technologies
ae67 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and collect aggregate usage analytics. Please refer to Section 9 (Cookies & Tracking) for a full explanation of our cookie practices and how to manage your preferences.
4 Purposes of Processing
ae67 processes your personal data for the following specific purposes:
- Account Registration and Management: To create and maintain your ae67 player account, verify your identity, and manage your account settings and preferences.
- Age and Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity in accordance with our responsible gaming and anti-fraud obligations.
- Payment Processing: To process deposits from and withdrawals to your nominated payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) accurately and securely.
- Service Delivery: To provide access to the ae67 sportsbook, live casino, slots, and all other platform features, including personalised game recommendations and account-level bonus eligibility assessments.
- Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bot use, and other prohibited conduct on the platform.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, to apply deposit limits and self-exclusion requests, and to provide proactive outreach where warranted.
- Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) laws, to respond to lawful requests from competent authorities, and to maintain records required by law.
- Customer Support: To respond to your support queries, investigate complaints, and provide resolutions in a timely and accurate manner.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications or where ae67 has a legitimate interest in doing so.
- Platform Analytics and Improvement: To analyse usage patterns, diagnose technical issues, test new features, and continuously improve the ae67 platform experience for all players.
5 Legal Basis for Processing
ae67 processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to perform the contract between you and ae67, including account registration, payment processing, bet settlement, and support delivery.
- Legal Obligation: Processing required for ae67 to comply with applicable legal requirements, including KYC/AML obligations, record-keeping duties, and cooperation with lawful authority requests.
- Legitimate Interests: Processing that serves ae67's legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and analytics — where those interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
Note: Where ae67 relies on legitimate interests as the legal basis for processing, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. You may request information about this assessment by contacting [email protected].
6 Data Sharing
ae67 does not sell your personal data to any third party. We share your data only in the following strictly controlled circumstances:
6.1 Payment Service Providers
To process your deposits and withdrawals, ae67 shares relevant financial and identity data with payment processors including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These providers act as data processors under contracts that restrict their use of your data to the fulfilment of payment services only.
6.2 Game Technology Providers
ae67's casino and sportsbook features are powered by third-party technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data and player identifiers necessary to deliver game functionality and record game outcomes. They are contractually prohibited from using this data for any purpose beyond service delivery.
6.3 Identity Verification and AML Screening
ae67 uses specialist third-party services to verify the authenticity of KYC documents and to screen player accounts against international sanctions lists and PEP (politically exposed persons) databases. Personal data shared with these providers is limited to what is strictly required for verification purposes.
6.4 Legal and Regulatory Disclosures
ae67 may disclose your personal data to competent law enforcement agencies, regulatory bodies, or courts of law where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ae67, its players, or the public. ae67 will, where permitted by law, notify you of any such disclosure.
6.5 Business Transfers
In the event of a merger, acquisition, sale of assets, or restructuring of the ae67 business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to the new entity's handling of your data.
No Cross-Selling: ae67 will never share your personal data with third-party marketers, affiliate advertisers, or data brokers for the purpose of targeting you with advertising outside the ae67 platform. Your data is not a commercial product.
7 Data Retention
ae67 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:
- Active Account Data: Retained for the full duration of your account's active status plus a minimum of five years following account closure, to satisfy AML record-keeping obligations.
- KYC and Identity Documents: Retained for a minimum of five years from the date of submission, or longer if required by applicable law or ongoing legal proceedings.
- Transaction and Betting Records: Retained for a minimum of five years from the date of each transaction, in accordance with standard financial record-keeping requirements.
- Support and Communication Records: Retained for three years from the date of the last interaction, to facilitate dispute resolution and service quality auditing.
- Technical and Usage Data (Logs): Retained for up to 12 months from the date of collection, after which they are anonymised or deleted.
- Marketing Consent Records: Retained for the duration of the marketing relationship plus three years after opt-out, to demonstrate compliance with consent obligations.
Upon the expiry of the applicable retention period, ae67 will securely delete or irreversibly anonymise your personal data. Where deletion is not immediately possible due to technical constraints, data will be isolated from further processing until deletion can be completed.
8 Data Security
ae67 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Transport Security: All data transmitted between your device and ae67 servers is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be intercepted or read by third parties.
- Password Storage: Passwords are never stored in plain text. ae67 uses industry-standard one-way cryptographic hashing (bcrypt) to store password credentials. Even ae67 staff cannot retrieve your password from stored records.
- Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. ae67 staff who require access to player data are subject to confidentiality obligations and access logging.
- Infrastructure Security: ae67's servers are hosted in data centres that maintain physical security controls including restricted access, CCTV monitoring, and redundant power systems.
- Fraud and Intrusion Detection: ae67 employs automated monitoring systems to detect unusual access patterns, potential brute-force attacks, and other indicators of unauthorised activity.
- Incident Response: ae67 maintains a documented data breach response procedure. In the event of a data security incident affecting your personal data, ae67 will notify affected players promptly and take all necessary remedial action.
While ae67 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your data safe by maintaining a strong, unique password and notifying ae67 immediately if you suspect any unauthorised access to your account.
9 Cookies & Tracking Technologies
ae67 uses cookies — small text files stored on your device — and similar tracking technologies to support platform functionality, maintain session state, prevent fraud, and analyse usage patterns. The following categories of cookies are used:
- Strictly Necessary Cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. No consent is required for these cookies.
- Functional Cookies: These cookies remember your preferences — such as language settings, display preferences, and notification settings — to enhance your experience across sessions.
- Analytics Cookies: ae67 uses first-party analytics tools to understand how players navigate and interact with the platform. Analytics data is aggregated and anonymised where possible and is used solely to improve platform performance.
- Fraud Prevention Cookies: These cookies support ae67's multi-account detection and bot identification systems. They are classified as strictly necessary due to their security function.
ae67 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies that would allow external advertisers to track your behaviour across different websites.
Managing Cookies: You may control and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from using the ae67 platform, as they are required for session management. Disabling functional or analytics cookies will not prevent access but may reduce the quality of your platform experience.
10 Your Rights
As a player on ae67, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact ae67 support at [email protected] with the subject line "Data Rights Request — [Your Username]".
- Right of Access: You may request a copy of all personal data ae67 holds about you, along with information about how it is used, where it came from, and with whom it has been shared.
- Right to Rectification: If any personal data ae67 holds about you is inaccurate or incomplete, you may request that it be corrected or updated without undue delay.
- Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no overriding legal basis applies. This right is subject to ae67's legal retention obligations — data required to be kept by law cannot be deleted on request.
- Right to Restriction of Processing: You may request that ae67 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed or while a complaint is under review.
- Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that ae67 provide your personal data in a structured, machine-readable format suitable for transfer to another service provider.
- Right to Object: You may object to the processing of your personal data where ae67 relies on legitimate interests as its legal basis. ae67 will cease processing unless it can demonstrate compelling legitimate grounds that override your rights.
- Right to Withdraw Consent: Where ae67's processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
ae67 will acknowledge all data rights requests within five business days and will provide a substantive response within 30 days. In complex cases, this period may be extended by a further 30 days, and ae67 will notify you of any such extension and the reason for it.
Identity Verification for Rights Requests: To protect your privacy, ae67 will verify your identity before processing any data rights request. You may be asked to confirm account details or provide a copy of your identification document as part of this process.
11 Minors & Age Policy
The ae67 platform is strictly intended for use by adults aged 21 years and above. ae67 does not knowingly collect, process, or store personal data belonging to persons under the age of 21. If ae67 discovers or reasonably suspects that an account has been registered by a person under 21, that account will be suspended immediately, all pending transactions placed on hold, and the matter escalated for identity verification review.
If you believe that a person under the age of 21 has registered on ae67 or that a minor's personal data may have been inadvertently collected by ae67, please notify us immediately at [email protected]. ae67 takes underage gambling prevention extremely seriously and will take prompt remedial action upon receiving such a report.
Parents and guardians concerned about minors accessing online gambling platforms are encouraged to use parental control software and internet filtering tools to restrict access to gambling websites. ae67 supports responsible use of such tools and will cooperate with any legitimate verification request in this area.
12 International Data Transfers
ae67 primarily processes and stores personal data on servers located within secure data centre facilities. In some cases, your personal data may be transferred to or accessed from locations outside Bangladesh — for example, where ae67 uses technology providers or payment processors whose infrastructure is hosted internationally.
Where such transfers occur, ae67 takes appropriate safeguards to ensure that your personal data receives a consistent level of protection regardless of where it is processed. These safeguards include:
- Transferring data only to service providers that maintain data protection standards consistent with this Policy
- Implementing contractual data processing agreements with all international third-party processors that bind them to appropriate data protection obligations
- Conducting due diligence assessments on international providers to verify their security infrastructure and compliance track record
If you would like more information about the safeguards ae67 has in place for international data transfers, please contact [email protected].
13 Policy Changes
ae67 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services offered on the platform. When material changes are made, ae67 will notify registered players by posting a prominent notice on the ae67 platform and, where practicable, by sending a notification to the email address associated with your account.
The revised Policy will display a new "Last Updated" date at the top of this page. Continued use of the ae67 platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must stop using the platform and request account closure in accordance with ae67's Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how ae 67 handles your personal data. Previous versions of this Policy are available upon request by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ae67 handles your personal data, please contact our Data Protection team using the details below. ae67 is committed to resolving all privacy-related enquiries promptly and transparently.
Data Protection Contact:
Email: [email protected]
Subject line: "Privacy Policy Enquiry — [Your Username]"
Response time: Within 5 business days for acknowledgement; within 30 days for full resolution.
Operating hours: 24/7 English support, Bangladesh Standard Time (BST, UTC+6)
If you are not satisfied with ae67's response to your privacy enquiry, you have the right to escalate your complaint through any applicable dispute resolution mechanism available under the laws of your jurisdiction. ae67 will cooperate fully with any such process.
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